Grievance Redressal
Last updated: 18 February 2026
Our Commitment
CredSuvidha is committed to providing excellent service and ensuring fair treatment of all customers. We take all complaints and grievances seriously and strive to resolve them in a timely, transparent, and fair manner.
This Grievance Redressal Policy is in accordance with the guidelines issued by the Reserve Bank of India (RBI) and the Insurance Regulatory and Development Authority of India (IRDAI).
How to File a Complaint
You may file a complaint through any of the following channels:
Post
CredSuvidha
Pune, Maharashtra, India
What to Include in Your Complaint
To help us resolve your complaint quickly, please include:
- Your full name and contact details (phone, email)
- Date and details of the transaction or service in question
- Name of the banking/insurance partner involved (if applicable)
- Clear description of the issue and the resolution you are seeking
- Any supporting documents (screenshots, emails, reference numbers)
Grievance Resolution Process
Acknowledgement
Your complaint will be acknowledged within 48 hours of receipt with a unique reference number.
Investigation
Our team will investigate the complaint, coordinating with relevant banking/insurance partners if needed. We may contact you for additional information.
Resolution
We aim to resolve all complaints within 15 business days. If the matter involves a third-party institution, resolution may take up to 30 days.
Communication
You will be informed of the resolution via email/phone. If you are not satisfied, you may escalate as described below.
Escalation Matrix
If your complaint is not resolved to your satisfaction, you may escalate through the following levels:
Grievance Officer
Name: Gopa Kumar
Email: gopakumar@credsuvidha.com
Phone: +91 93076 73391
Resolution timeline: 15 business days
Partner Institution
If the complaint relates to a specific loan/insurance product, you may directly contact the concerned bank, NBFC, or insurance company's grievance cell. We will provide you with the relevant contact details.
Regulatory Authorities
If you remain unsatisfied after exhausting the above levels, you may approach the relevant regulatory authority:
Data Privacy Grievances
For complaints related to your personal data or privacy concerns under the Digital Personal Data Protection Act, 2023, you may:
- Contact our Grievance Officer (details above) with subject line "Privacy Complaint"
- If unresolved within 30 days, you have the right to file a complaint with the Data Protection Board of India
For full details of your data rights, please see our Privacy Policy.
Fair Practice Commitment
CredSuvidha adheres to fair business practices:
- We will treat all complainants with respect and courtesy
- All complaints will be handled with transparency and fairness
- We will keep complainants informed of the progress of their complaint
- No customer will face adverse consequences for filing a legitimate complaint
- We will use complaints as feedback to improve our services